Terms of service

1. The service

Foodians provides a guest web page per venue (menu, loyalty card, Wi‑Fi, feedback, review links), a staff scanner, an owner dashboard, and optional hardware (NFC table stands). We may improve and change features; we won't remove core features you pay for without 60 days' notice.

2. Trial and subscription

New venues get 30 days free. After that the service costs 399 kr (Starter) or 699 kr (Pro) per venue per month, excluding VAT, billed monthly in advance by card or invoice. If you don't choose a plan, loyalty and feedback pause after a 7-day grace period; menu and Wi‑Fi keep working.

3. Cancellation

You can cancel any time from Billing; the subscription ends at the end of the paid month. No refunds for partial months. You can export your guest list (opted-in emails) before you leave, and we delete venue data when you delete the venue.

4. Hardware

Table stands and stickers are sold one-time, invoiced with 15 days' payment terms. Delivery is usually 5–7 working days within Sweden. Faulty items are replaced free within 12 months.

5. Your responsibilities

• Content you publish (menu, prices, allergen information, offers) is your responsibility. Check allergen data. The AI import only copies what's written on your menu and can make mistakes. The guest page always tells guests to ask staff about allergens: the menu in Foodians is a supplement and must never be their only source of allergen information.
• Only email guests who opted in, and follow marknadsföringslagen. The product enforces consent and unsubscribe links; don't work around them.
• Keep your password and staff PIN secret.

6. Loyalty cards

• Each venue decides how many stamps a card needs and what the reward is. Both are shown to the guest on the card.
• Cards that haven't been used for 24 months are deleted automatically, together with their stamps.
• Stamps and rewards have no cash value and can't be exchanged for money.
• A card gives a fixed reward for a fixed number of stamps. Prize draws and other games of chance are not part of the card and must not be linked to it (spellagen).
• You, the venue, give the reward; we only keep count.

7. Reviews

Foodians shows the Google review button to every guest, whatever rating they give in private feedback. Reviews are never incentivised and never gated:

• No stamps, rewards, discounts or other benefits in exchange for a review, and no asking only satisfied guests.
• You may not use the service – in campaigns, on signs or through staff – to do either.

This follows Google's review policies and Swedish and EU consumer law on fake and incentivised reviews. We may switch off the review button for a venue that breaks this rule.

8. Personal data

For guest data (loyalty cards, optional email, feedback) you, the venue, are the controller and we are your processor. You decide why guest data is collected and are responsible for informing your guests; our privacy policy and the guest page help you do that. Our data processing agreement is part of these terms. For your own account data we are the controller.

9. Availability and liability

We aim for 99.9% monthly uptime, excluding planned maintenance. Our total liability is limited to the fees you paid in the last 12 months and excludes indirect loss, such as lost profit. Nothing limits liability for gross negligence or intent.

10. Changes and law

We give 30 days' notice of material changes by email. Swedish law applies; disputes go to Stockholm District Court (Stockholms tingsrätt). These terms are published in Swedish and English; if they differ, the Swedish version applies.